Endeavors

Missing the Mark on Social Media

(This post can also be found on the Lotame Learnings Blog)

A recent study came out by Knowledge Networks titled: “Internet users turn to social media to seek one another, not brands or products.” Without even looking at the numbers, I think it’s safe to bet that it is in fact true that “Internet users turn to social media to seek one another, not brands or products.” There are two parts to every statistical experiment: 1) The design and 2) the analysis. In the case of this study, it is a bit troubling to see how biased the experiment is without even reading past the title. What do you think the results would be if I put out a report titled: “Music lovers turn to radio to seek music, not brands or products”, or “Movie lovers turn to movie theaters to seek great new movies, not brands or products.”

The reason marketers are so concerned with “Social Media” is because they realize that this is where users spend most of their time. This is where they “seek one another” to connect, engage, and share (in many cases about brands and products). According to a report from The Nielsen company, which, was distributed at San Francisco Ad tech:

“The Internet remains a place of continuing innovation, with users finding new ways to integrate online usage into their daily lives,” said Charles Buchwalter, SVP, Research and Analytics, Nielsen Online. “In recent years the Internet has changed dramatically as people seek more personalized relationships online. In particular, time spent on social networks and video sites has increased astronomically. Advertisers are starting to positively re-assess the value of the online experience and create more meaningful relationships with consumers.

And this data cannot be ignored.

Some major highlights from the Global Online Media Landscape report (pdf) regarding online video and social networks:

  • The number of American users frequenting online video destinations has climbed 339% since 2003. The unique audience for online video surpassed that of email in November 2007.

  • Time spent on video sites has shot up almost 2,000% over the same period.
  • In the past year, unique viewers of online video grew 10%, the number of streams grew 41%, the streams per user grew 27% and the total minutes engaged with online video grew 71%.
  • There are 87% more online social media users now than in 2003, with 883% more time devoted to those sites.
  • In the past year, time spent on social networking sites has surged 73%.
  • In February 2009, social network usage exceeded web-based e-mail usage for the first time:

It is a marketer’s job to penetrate the most popular mediums, and make their brands or products visible in the most efficient fashion. In today’s world, Social Media is the most popular medium and it is stillgrowing. So indeed, while users go to Social Media to “seek more personalized relationships“, it will still be a marketer’s job to try and penetrate this medium in efficient and meaningful ways. If a marketer can be successful in creating brand affinities with products in social media (which Lotame has had much success in doing – one example), then everyone wins as the consumer is able to find relevancy and the marketers are able to reach their target audience.

The Value of Data (Social Data for Online Advertising)

Data is King. If you don’t believe me, consider this:

  • Rental car companies and insurers are refusing service to people with poor credit scores because data mining tells them that credit scores correlate with a higher likelihood of having an accident.
  • Nowadays when a flight is canceled, airlines will skip over their frequent fliers and give the next open seat to the mine-identified customer whose continued business is most at risk. Instead of following a first-come, first-serve rule, companies will condition their behavior on literally dozens of consumer-specific factors.
  • The “No Child Left Behind” Act, which requires schools to adopt teaching methods supported by rigorous data analysis, is causing teachers to spend up to 45 percent of class time training kids to pass standardized tests. Super Crunching is even shifting some teachers toward class lessons where every word is scripted and statistically vetted.

(An excerpt from Super Crunchers, by Ian Ayers. Great video of him below – bottom of post. Worth a watch.)

The data validates the fact that data is King.

In the world of Online Advertising, marketers, web publishers and technologists alike are beginning to realize that data is hugely valuable. In the past, advertisements were served to websites based on the content of the website. Today, advertisements are served to websites based on data that is informing the ad server to show that advertisement. As a result of this paradigm shift, the digital media community is beginning to realize that media and data are separate commodities. Where you see your advertisement is very different than how or why that advertisement is there in the first place.

Being able to leverage the power of this online data is great — but what does it really mean? Let’s take a look at the type of data that is available for digital marketers.

There are two types of data we should look at.

  1. Singular Data Points
  2. Multi-Variable Data Points

A “Singular Data Point” is a piece of data that is very cut and dry. It is a binary 1 or 0, “yes” or “no.” For example, if I recently went to an e-commerce travel site, configured a flight for 2 people from NYC to LA, and clicked “view price”, then you could make the argument that I am very interested in flying in the near future. The instant I click the “view price” button, a single data point can be obtained classifying me as “someone interested in domestic travel.” This may hold a ton of value for marketers at the bottom of the advertising funnel (see diagram below) who are looking to convert on a very specific type of user for a very specific product, and has been, still is, and will remain extremely valuable. Some examples of “Singular Data Points” include: Purchase Intent or In-Market Data, Age & Gender and Household Income.

These are data points that explicitly and intuitively describe certain consumer attributes. They are more or less declared characteristics or definitions of a consumer.

“Multi-Variable Data Points” however, tell a very different story. Imagine for example that someone, who happens to be female, 24 years old, and makes $40k/year, went to a social network, checked her inbox, wrote on a friends profile page about last night’s TV show, left that site to read and comment on an article about the New York Giants, uploaded a video about comedy, checked the price of a flight from NYC to LA, and finally, viewed another friend’s photo album who happened to have just returned from a trip to LA. What does this social data say about that user? Nothing? Is it completely arbitrary and meaningless? In fact, it’s exactly quite the opposite. Being able to leverage “dozens of consumer-specific factors” in real time gives a marketer the capability of executing and deploying various tactics such as:

  • Influencer outreach strategies
  • Creative optimization for advertising units
  • Deeper visibility into brand engagement opportunities
  • Custom optimization for various and wide ranging back end performance metrics
  • Statistical data analysis and research
  • Comprehensive search strategies
  • Informative and cost effective media buys

Moreover, this social data presents huge opportunities for marketers looking to reach consumers at the top of the advertising funnel, but still has applications toward the bottom of the funnel as well.

Today, there is much debate around the value of social data vs. purchase intent data. How and when it should be used? How much should each cost? How should it be sold?

If we look at social data and purchase intent data as it might be applied in the advertising funnel, it would probably look something like this:

slide1

Now let’s consider social data and purchase intent data in terms of value vs. time. If we consider our previous example, we can make the argument that purchase intent data is hugely valuable for a short period of time. If I am looking to book a flight within 2 weeks, that does not necessarily mean I would like to travel a year from now. For a travel related company, that 2 week data point is again, hugely valuable.

Now if we consider our social data example, by demonstrating undeclared and implicit behavior over an extended period of time, we can make the argument that this data has tremendous value indefinitely. If we were to graph social data vs. purchase intent data on a value vs. time graph in today’s environment, the graph might look something like this.

slide2

But as companies become even more sophisticated, develop better applications of technologies and data mining, then someone’s day to day behavior might prove even more valuable in the future. This is certainly true when it comes to “creative optimization.” It is the idea that a creative ad unit showed to a consumer will be directly linked to their “social data” and that the consumer GENERATES OR INFLUENCES some form of content, message, conversation, or engagement. “Consumer Creative” – or “Social Creative” is the next leap of value to marketers, and as we evolve in the creative evolution of social media/data, the value vs. time graph will probably look something like this.

slide3

At the end of the day, having the ability to make educated decisions using comprehensive data sets is what will differentiate businesses from their competitors. It will give the forward looking organizations a way to stay relevant, efficient, and strong, while other companies continue to use outdated and inefficient methodologies.

And as these technologies evolve, become more sophisticated, and create incremental value for marketers, web publishers and consumers, the “data” companies will have a responsibility to uphold the privacy rights of all parties involved. These safety and privacy measures will become, and are already, inherent features of the technologies, because with the power of data comes the responsibility to collect and use the data in ways that provide appropriate protections for user privacy. Responsible industry members will continue to develop practices and policies that can work for marketers, publishers and consumers in this arena (we are one of those companies).

Nevertheless, if companies and marketers want to make the best decisions possible for their clients, they should consult the data for the answers and throw the guess work away. In our world of digital media, find your exact target audience and save money on wasted impressions or eyeballs. It’s all about the data, as well as harnessing the power of consumer driven information.

Co-Authors:

Andy Monfried – CEO/Founder of Lotame

Dan Reich – Business Development of Lotame

(This post can also be found at Lotame Learnings and at the personal blog of Andy Monfried)

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Spend Smart Money with the Smartest Companies in Social Media

(Disclaimer: I currently work for Lotame Solutions).

Let’s face it, the “Social Media” buzz word has been used a bit much these days doing two things:

  1. Validating its importance and relevance in an evolving communications landscape. As the usage statistics for these social sites and platforms continue to grow, the constant referencing of the term “social media” or “social web” will only continue to rise (Warning: The web is becoming social).
  2. Making it extremely difficult for marketers to navigate through the hundreds of “Social Media” marketing solutions. It’s not that there are not too many “social media sites/platforms”, but too many social media marketing solutions. For example, Facebook is a social media site with, as of now, a relatively weak marketing solution given their decision to remain extremely focused on increasing the overall user experience. Lotame and the other companies mentioned in this list do not have social media sites (most mentioned), they have social media marketing solutions. Until the Facebooks and Twitters of the world figure out a coherent marketing solution for advertisers, marketers will continue to need help.

After being immersed in the “Social Media” industry for over a year now and speaking to a wide variety of industry professionals, I’d like to present my list of who I think are the Kings of Social Media marketing (not to be confused with social media sites or platforms). These are companies that have established a necessary product or service capable of delivering cost effective and successful marketing campaigns within “Social Media”, regardless of company size, revenue, public visibility or public relations, funding and support.

(In no particular order…after 1)

1.

Lotame‘s technology called Crowd Control gives marketers, agencies and advertisers the ability to not only reach users that fit their target profile, but also arms marketers with the ability to reach the Influencers. These are the users that are most engaged with the social media platform or website. Additionally, Crowd Control allows agencies to build their own custom audience around specific brands or products, and expose those users to a campaign based on a set amount of time (think 30 second tv commercial) instead of traditional ad serving impressions.

2.buddymedialogo

Buddy Media builds custom branded applications that can be integrated within social media platforms. Instead of trying to monetize the space around a social media site, buddy media creates an environment where users engage with the brand itself. Using their technology called BuddyBrain, Buddy Media can track usage statistics for their clients demonstrating how valuable it is to integrate a brand with a social media application.

3.

AdNectar takes the viral approach to a new level by building light, integrated social campaigns. AdNectar enables marketers with the ability to create their own e-gifts that can be inserted directly into the conversation. Once the brand becomes a part of the conversation, brand awareness increases exponentially as users spread the word by sharing the gifts among their friends.

4.

BzzAgent takes on the word-of-mouth marketing approach. Users voluntarily sign up as BzzAgents in their Frogpond and get first access to new products they demonstrate an interest in.  Since the product is meaningful and relevant to the individual, they are inclined to spread the word amongst their friends. In exchange for getting a first look at new products, the marketers get completed surveys around the product or brand.

5.

LinkedIn POLLS:  LinkedIn has a feature called LinkedIn Polls. This feature is powerful as it enables marketers to ask, in real time, survey questions to a very specific type of audience either based on occupation or their social graph. Since users very specifically declare attributes about their professional life, marketers looking to reach decision makers or executives can do so in an easy interface.

6.

Spongecell takes the traditional IAB ad unit and turns it into a social asset. By integrating social components such as “add to calendar”, “email to friend”, “add to Facebook”, Spongecell helps marketers take a standard creative asset and turn it into a potentially viral element.

7.

OggifFinogi makes User Generated Content available within standard, but flashy and engaging ad units. By dynamically inserting videos into the ad unit, marketers can easily and cost effectively build rich media creatives that can be served as standard IAB ad units. Furthermore, these ad units can open up whereas the user is exposed to a marketer’s micro site or video commercial without having to leave the publishing site.

8.

Clearspring enables marketers to build and virally spread their lightweight widgets across the internet. Marketers can build their widgets through their program called WidgetMedia, and additionally spread and track distribution with their program/product called LaunchPad.

9.

Amplify provides a way for marketers to track the buzz and conversation between users across social media. Although there are many solutions out there that look at keywords and context, Amplify takes it a step further offering sentiment around a particular product or brand.

There are many other great social media marketing solutions out there. What kind of experiences have you had with social media marketing in general?

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Google and Social Networking

Until now, Google has been trying to identify efficient advertising solutions for social media.

And rightfully so.

Social media has become the premier medium for communication and media, and over the past few years, Google has arguably become the face of the internet.

So Google figuring out the social networking issue is a logical and expected event. The only question is, what would such a solution look like?

In a recent BusinessWeek article, Heather Green discusses such a solution:

“Say there’s a group of basketball fans who spend a lot of time checking out each other’s pages. Their profiles probably indicate that they enjoy the sport. In addition, some might sign up for a Kobe Bryant fan group or leave remarks on each others’ pages about recent games they played or watched. Using today’s standard advertising methods, a company such as Nike (NKE) would pay Google to place a display ad on a fan’s page or show a “sponsored link” when somebody searches for basketball-related news. With influence-tracking, Google could follow this group of fans’ shared interests more closely, see which other fan communities they interact with, and—most important—learn which members get the most attention when they update profiles or post pictures.”  

While the above excerpt may not be completely reflective of Google’s new, soon to be, patented technology for “ranking the most influential people on social networking sites”, the basic premise can be understood, with the premise being:

Peopleactionsinterests, ENGAGEMENT and INTERACTION are the most important aspects of social networking sites.

Can a company, whose core technology is based on search, truly harness the power of engagement and interaction? Possibly (and if anyone can do it, Google will).

Can a company, whose core technology is based on engagement, truly harness the power of engagement and interaction? Most definitely (and if anyone has been doing it, it has been Lotame).

NOTE: This article can also be found @ the Lotame Blog

Something Called Validation – TheCampusAtlas.com

Two years ago I co-founded a website specifically designed for college students. The site:

(Check out my site before continuing to read the rest of the post…or look below. You will understand why)

CampusAtlas
CampusAtlas
CampusLive
CampusLive

Today, I see the following article in :

2008 Finalists: America’s Best Young Entrepreneurs

CampusLIVE

CampusLIVE

Jeff Cassidy, 23; Boris Revsin, 22; Jared Stenquist, 23
www.campuslive.com
Amherst, Mass.

Will college students use a Web site devoted to helping them find campus services and local businesses? CampusLIVE cofounder Jared Stenquist thinks so. About a year and a half ago, the self-taught Web developer started the site as a hobby in his University of Massachusetts Amherst dorm room. When advertisers started to contact him, he took a leave of absence to develop the business.

The site can now be customized for 18 campuses around the country, including the University of Vermont, University of Connecticut, and George Mason University. Stenquist, who isn’t planning on going back to school, says the business, which employs five full-timers as well as interns, had just over $100,000 in revenues in 2007 and is negotiating a $1.25 million seed round with a group of angel investors. He expects it to be profitable by January.

Besides the fact that their site looks exactly like TheCampusAtlas, and besides the fact that they started after TheCampusAtlas did, the fact that BusinessWeek considers the idea worthy, is validation.

Validation that our insight into a market need actually existed, and validation that the need could be executed in a successful manner.

While I congratulate the Campus Live team, I also congratulate the other founders of The Campus Atlas.

Stay tuned for the future of The Campus Atlas.

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