Marketing

Death and Failure Happens When You Don’t Properly Assess the Situation

Myself and fellow rescuer assessing the scene and pateint (Mount Snow, Vermont)

This October will mark my 9th consecutive year as an emergency health care professional. In all those years, the most important thing I learned (besides teamwork) is that assessing a situation correctly and completely could literally be the difference between life and death. The “assessment” is the most critical aspect when saving lives, treating the injured, or tending to the ill. Emergency health care or health care in general, is the most seriousness business of all (other than war), and within this business, great “assessment” skills are absolutely necessary.

Now think about your own life for a second. Think about your job, your company, your family, your significant other. How could you improve any one of these things if you spend a little more time observing or assessing, before you act or do anything? Think about the job of a manager, quant, marketer, or salesman? As an example, how much better could a salesperson be if they spent more time understanding a business’ needs, before they blindly push a product onto a prospective client?

With that in mind, consider the following few paragraphs:

As a salesman, you must perform a quick but thorough assessment to identify a prospect’s needs and to provide proper business solutions. Prospect assessment includes many steps and is the most complex skill that you will learn in the field. To make the task easier, it is helpful to identify and discuss the key components and skills of prospect assessment before you learn the entire process.

As you begin your assessment, you must gather and record some key information about the prospect. You will also need to obtain and evaluate the prospect’s vital signs of their business. The failures, struggles, or needs and the history of what occurred before and since you arrived are key pieces of information that you will have to obtain by asking a series of questions. You must also learn about the prospect’s past history and overall health of the business.”

Gathering Key Prospect Information

You will need to know which questions to ask and how to ask them. By using your deductive powers, you will be able to interpret the meaning and implications of your findings and the information that you have gathered. When assessing the prospect, you will have to look, listen, feel, and think.

If you couldn’t tell, this excerpt was actually taken from an Emergency Health care manual, with a few words changed. (Outdoor Emergency Care, Comprehensive Prehospital Care for Nonurban Settings, 4th Edition). The real excerpt is below.

Point is, you can’t possibly solve a problem or address an issue, without fully understanding the problem in the first place. In health care, this could possibly mean death. In business and in relationships, this could possibly mean failure.

Think, assess, and only after, act.

“As a rescuer, you must perform a quick but thorough assessment to identify a patients needs and to provide proper emergency care. Patient assessment includes many steps and is the most complex skill that you will learn in the OEC (Outdoor Emergency Care) course. To make the task easier, it is helpful to identify and discuss the key components and skills of patient assessment before you learn the entire process.

As you begin your assessment, you must gather and record some key information about the patient. You will also need to obtain and evaluate the patient’s vital signs. The injuries, illnesses, or symptoms and the history of what occurred before and since you arrived are key pieces of information that you will have to obtain by asking a series of questions. You must also learn about the patient’s past medical history and overall health.”

“Gathering Key Patient Information

You will need to know which questions to ask and how to ask them. By using your deductive powers, you will be able to interpret the meaning and implications of your findings and the information that you have gathered. When assessing the patient, you will have to look, listen, feel, and think.”

(Outdoor Emergency Care, Comprehensice Prehospital Care for Nonurban Settings, 4th Edition)

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Become Rich: Made in China. As Seen on TV.

Mike Strutter in his infomercial for "Str...
Image via Wikipedia

We’ve all had these moments:

“Hey, Wouldn’t it be cool if we made….”

“I’ve got a really great idea. We should make…”

“Dude, This is genius. We are going to make….”

If you’ve recently had one of those light bulb, Velcro, post-it note, window in envelope idea moments, now is the time to make it and sell it.

Here’s how:

  1. MADE IN CHINA – Go create an account at alibaba.com and find a Chinese manufacturer that can make your “whatever it is” idea for cheap.
  2. INFOMERCIALS – Take your product to TV using infomercials.

With the economy still somewhat in free fall, advertisers are cutting back on marketing budgets especially in mediums like print and television. Networks are having hard times filling premium commercial slots with premium commercials, so instead, they turn to infomercials which are mostly direct response advertisements.

From CNN Money:

McAlister and other direct marketers hope to prosper through the downturn. With top-tier marketing firms slashing their ad budgets, competition for airtime has steadily declined, making room for a new class of advertisers. Infomercials were once relegated to the wee hours of the morning, when slots come cheap. Now they’re turning up in prime time, even squeaking onto the Super Bowl telecast: Cash4Gold, a direct advertiser that melts down jewelry, made headlines in January by snapping up an unsold 30-second slot.

Chances are good that a person calling one of those cheesy infomercials, are most likely going to buy the product. Why else would they pick up the phone in the first place?

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3 Pillars for College Admissions

There are three key components admissions officers look at when reviewing students’ college applications:

Today, most large universities are faced with the challenge of reviewing thousands of applications in a way that equally addresses all three pillars of admissions.

But, can they really pay equal attention to all three? Should they?

Consider how subjective or objective each category is.

  • Standardized Test Scores – Very black and white. Every student takes the same test. 100% objective
  • Grades – Not so black and white. Students go to different schools, have different teachers, different text books. 50% objective, 50% subjective.
  • Subjective Qualities – Extra curricular, essays, volunteering, leadership, etc. 100% subjective.

In a world that is losing economic and industrial boundaries (the world really is flat), people with “smarts”, high IQs, and academic mind sets are becoming commoditized. Look no further than India to see how bright minds, engineers and mathematicians,  are literally being cranked out in the hundreds if not thousands or millions.

The most valuable quality of tomorrow’s work force will be those with leadership skills. Motivation. Determination. Communicative abilities. Marketing abilities. A way to stand out to be bold, different. Unique.

Having the “smarts” is absolutely critical, but without an effective way to leverage your “smarts”, you become less valuable to yourself and employers.

Universities need to reevaluate how to consider all 3 pillars on an equal basis, with new methodologies and in a way that scales with the thousands of applications. They need to appreciate the value of the “Subjective Qualities” more so than they do now. This is not an easy task, but I’m confident some folks are up to the challenge.

After speaking with Steve Amundson, the new Director of Admissions at UW, I believe there are those individuals who are certainly capable and willing to meet these challenges. Steve is one of those people and I wish him the best of luck.

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Spend Smart Money with the Smartest Companies in Social Media

(Disclaimer: I currently work for Lotame Solutions).

Let’s face it, the “Social Media” buzz word has been used a bit much these days doing two things:

  1. Validating its importance and relevance in an evolving communications landscape. As the usage statistics for these social sites and platforms continue to grow, the constant referencing of the term “social media” or “social web” will only continue to rise (Warning: The web is becoming social).
  2. Making it extremely difficult for marketers to navigate through the hundreds of “Social Media” marketing solutions. It’s not that there are not too many “social media sites/platforms”, but too many social media marketing solutions. For example, Facebook is a social media site with, as of now, a relatively weak marketing solution given their decision to remain extremely focused on increasing the overall user experience. Lotame and the other companies mentioned in this list do not have social media sites (most mentioned), they have social media marketing solutions. Until the Facebooks and Twitters of the world figure out a coherent marketing solution for advertisers, marketers will continue to need help.

After being immersed in the “Social Media” industry for over a year now and speaking to a wide variety of industry professionals, I’d like to present my list of who I think are the Kings of Social Media marketing (not to be confused with social media sites or platforms). These are companies that have established a necessary product or service capable of delivering cost effective and successful marketing campaigns within “Social Media”, regardless of company size, revenue, public visibility or public relations, funding and support.

(In no particular order…after 1)

1.

Lotame‘s technology called Crowd Control gives marketers, agencies and advertisers the ability to not only reach users that fit their target profile, but also arms marketers with the ability to reach the Influencers. These are the users that are most engaged with the social media platform or website. Additionally, Crowd Control allows agencies to build their own custom audience around specific brands or products, and expose those users to a campaign based on a set amount of time (think 30 second tv commercial) instead of traditional ad serving impressions.

2.buddymedialogo

Buddy Media builds custom branded applications that can be integrated within social media platforms. Instead of trying to monetize the space around a social media site, buddy media creates an environment where users engage with the brand itself. Using their technology called BuddyBrain, Buddy Media can track usage statistics for their clients demonstrating how valuable it is to integrate a brand with a social media application.

3.

AdNectar takes the viral approach to a new level by building light, integrated social campaigns. AdNectar enables marketers with the ability to create their own e-gifts that can be inserted directly into the conversation. Once the brand becomes a part of the conversation, brand awareness increases exponentially as users spread the word by sharing the gifts among their friends.

4.

BzzAgent takes on the word-of-mouth marketing approach. Users voluntarily sign up as BzzAgents in their Frogpond and get first access to new products they demonstrate an interest in.  Since the product is meaningful and relevant to the individual, they are inclined to spread the word amongst their friends. In exchange for getting a first look at new products, the marketers get completed surveys around the product or brand.

5.

LinkedIn POLLS:  LinkedIn has a feature called LinkedIn Polls. This feature is powerful as it enables marketers to ask, in real time, survey questions to a very specific type of audience either based on occupation or their social graph. Since users very specifically declare attributes about their professional life, marketers looking to reach decision makers or executives can do so in an easy interface.

6.

Spongecell takes the traditional IAB ad unit and turns it into a social asset. By integrating social components such as “add to calendar”, “email to friend”, “add to Facebook”, Spongecell helps marketers take a standard creative asset and turn it into a potentially viral element.

7.

OggifFinogi makes User Generated Content available within standard, but flashy and engaging ad units. By dynamically inserting videos into the ad unit, marketers can easily and cost effectively build rich media creatives that can be served as standard IAB ad units. Furthermore, these ad units can open up whereas the user is exposed to a marketer’s micro site or video commercial without having to leave the publishing site.

8.

Clearspring enables marketers to build and virally spread their lightweight widgets across the internet. Marketers can build their widgets through their program called WidgetMedia, and additionally spread and track distribution with their program/product called LaunchPad.

9.

Amplify provides a way for marketers to track the buzz and conversation between users across social media. Although there are many solutions out there that look at keywords and context, Amplify takes it a step further offering sentiment around a particular product or brand.

There are many other great social media marketing solutions out there. What kind of experiences have you had with social media marketing in general?

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